Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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M-F1974
Level 7

How do I add a non certified channel I downloaded the channel but it’s not working? Please help.

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I need assistance in downloading a non certified channel I am unable to figure out why it is an offered site with roku advertised on the site I followed the prompted and it didn’t open the channel. What do I do???

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remaker
Level 11

Re: How do I add a non certified channel I downloaded the channel but it’s not working? Please help.

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See: https://support.roku.com/article/208756738

How do I add a non-certified channel?

To download and install a non-certified channel:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Under Manage account select Add channel with a code.
  4. Enter the channel access code received from the channel provider and select Add Channel.
  5. Acknowledge the warning message that appears

The channel will not immediately appear in the list of channels on your Roku streaming player or Roku TV™. Your Roku device checks every 24 to 36 hours for any new channels you have added from the website and automatically installs them. If you would like to download the channel immediately, go to your Roku device and select Settings > System > System update > Check now.

Once downloaded, new channels are added to the list of channels under Home on the main screen of your Roku device. Scroll down and you will see your new channel at the bottom the list. If you want to move it, learn how to move channels on your Roku streaming device.

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4 REPLIES 4
remaker
Level 11

Re: How do I add a non certified channel I downloaded the channel but it’s not working? Please help.

Jump to solution

See: https://support.roku.com/article/208756738

How do I add a non-certified channel?

To download and install a non-certified channel:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Under Manage account select Add channel with a code.
  4. Enter the channel access code received from the channel provider and select Add Channel.
  5. Acknowledge the warning message that appears

The channel will not immediately appear in the list of channels on your Roku streaming player or Roku TV™. Your Roku device checks every 24 to 36 hours for any new channels you have added from the website and automatically installs them. If you would like to download the channel immediately, go to your Roku device and select Settings > System > System update > Check now.

Once downloaded, new channels are added to the list of channels under Home on the main screen of your Roku device. Scroll down and you will see your new channel at the bottom the list. If you want to move it, learn how to move channels on your Roku streaming device.

EvaPatte
Level 7

Re: How do I add a non certified channel I downloaded the channel but it’s not working? Please help.

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This did not work for me. I have been trying for 2 days to add my church's private channel. We've had it for a long time and I've used it for a long time but removed it the day before yesterday because I wanted to rearrange the channels on my home screen and I thought I had to take everything off and put them all back in the order I wanted them (because I didn't find out until just now that I could move them manually).

I went to my.roku.com/account, signed in, went to Add Channel With A Code, entered the code "COGWA", clicked OK to accept the risk of it being a non-certified channel and said Add Channel, then Yes, Add Channel. I've gone through the whole process over 1/2 dozen times in 2 days and the channel isn't showing up on the home screen. And a couple of times, on my computer, I got an error 404 saying that the URL couldn't be found. What URL??? I know I was on the right site because I was able to sign in with no problem every time. Where is my channel? I've been able to add all my other channels without a problem; this is the only one that's non-certified. It worked fine before, though, so I don't understand what the problem is not. I can't believe it was removed for content...it's a CHURCH!!! Sermons and recorded church services mostly and some Bible study courses. Please help!

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I add a non certified channel I downloaded the channel but it’s not working? Please help.

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@EvaPatte

Thanks for the post.

Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance. 

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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remaker
Level 11

Re: How do I add a non certified channel I downloaded the channel but it’s not working? Please help.

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Roku is discontinuing and removing non-certified channels as of February 23, 2022. Your church may have removed the channel ahead of that deadline.

https://blog.roku.com/developer/beta-channels

Check with your church to see what they are doing next. Perhaps they will move to the beta channel every 120 days or make the channel a public channel. You will need to ask them.

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