Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jpoe
Level 7

Help with apps not working

None of my apps are working however, they’ll work for about an hour and stop working again. There is no manual update I’m still at 10.5 it’s been a week now. How can I fix this? Please help. I have 2 Roku devices 

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Help with apps not working

Hey @Jpoe

Thanks for the post.

Could you tell us more about the issue you're running into? Please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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