Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mikeconnie99
Newbie
‎02-25-2023 07:34 AM

Help with Disney +to get signed on

Jump to solution

I am trying to sign into Disney + using my Roku username and will not let me. I went through originally to get Disney +. The Disney + app doesn’t recognize my email.

0 Kudos
Reply
1 Solution

Accepted Solutions
RokuKariza-D
Retired Moderator
‎02-25-2023 08:47 AM

Re: Help with Disney +to get signed on

Jump to solution

Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
Reply
3 REPLIES 3
RokuKariza-D
Retired Moderator
‎02-25-2023 08:47 AM

Re: Help with Disney +to get signed on

Jump to solution

Hello @Mikeconnie99 

Thanks for reaching out here in the Community!

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney Plus' customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney+ Help Center

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply
renojim
Community Streaming Expert
‎02-25-2023 02:25 PM

Re: Help with Disney +to get signed on

Jump to solution

@Mikeconnie99, see if this helps:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=d2c2b934879f95584e3f7557cebb3515

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
andyross
Roku Guru
‎02-26-2023 07:16 AM

Re: Help with Disney +to get signed on

Jump to solution

Also be aware that Roku only supports the ad-free version of Disney+.

0 Kudos
Reply
Labels