Whenever I press play retrieving starts to load at the bottom of the screen but doesn't finish then I am brought back to the movie description. This has been going on for several months and is also happening on my mom's tv.
Can you please provide the channel that you are try to watch this content on? Are you able to watch other content on this specific channel? Have you already tried removing this channel, restarting your device, and adding the channel back to see if this resolves the issue you are experiencing?
Please keep us posted and we can continue to assist you from there.