Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Wolfslisz
Level 7

Hbo max can't watch a program after choosing it

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We subscribed to HBO max.  Can receive it and watch with no problems on one tv the other let's us open the app select a show and when we get and watch it reverts to another program.  We cannot watch any program.  We can pick but not open it.  Any suggestions

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hbo max can't watch a program after choosing it

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Hey @Tomthumb471

Thanks for reaching out here in the Community!

Does the issue only occur on HBO Max or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if this works for you.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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3 REPLIES 3
Tomthumb471
Level 7

Re: Hbo max can't watch a program after choosing it

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We have just started having the same problem. We can watch it on one Roku TV, but HBO Max will not play any select program on the other TV. Interestingly, it will play trailers but not the show itself.

 

We have just started having the same problem. We can watch it on one Roku TV, but HBO Max will not play any select program on the other TV. Interestingly, it will play trailers but not the show itself.

 

Have you found a resolution for your issue?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hbo max can't watch a program after choosing it

Jump to solution

Hey @Tomthumb471

Thanks for reaching out here in the Community!

Does the issue only occur on HBO Max or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if this works for you.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tomthumb471
Level 7

Re: Hbo max can't watch a program after choosing it

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It worked! I deleted the HBO Max app, did a System Restart, then re-installed the HBO Max app, and all is fine with the world again. 
Thank you! 

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