Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
My hallmark app isn’t working. I am logged in and it says to subscribe. I have subscription and money is being taken out monthly for it. So decided to click on the box that says subscribe and it says already have subscription. I don’t know what to do.
Try removing the Hallmark channel then re-install it. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.
Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.
If the issue persists after attempting the suggestion above, contact the channel's customer support team to report the issue and get help. Channel logins or authentication are handled directly by the channel developer. They can resolve the error you are having with channel authentication.