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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BWi11
Level 7

Hallmark Subscription not working

My hallmark app isn’t working. I am logged in and it says to subscribe. I have subscription and money is being taken out monthly for it. So decided to click on the box that says subscribe and it says already have subscription. I don’t know what to do. 

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3 REPLIES 3
RokuKariza-D
Roku Employee
Roku Employee

Re: Hallmark Subscription not working

Hi @BWi11

Thanks for posting here in the Community!

Try removing the Hallmark channel then re-install it. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If the issue persists after attempting the suggestion above, contact the channel's customer support team to report the issue and get help. Channel logins or authentication are handled directly by the channel developer. They can resolve the error you are having with channel authentication.

You can contact Hallmark Support here: https://customercare.hmnow.com/hc/en-us/requests/new

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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StreamerUser
Level 20

Re: Hallmark Subscription not working

@BWi11 

The Hallmark Movies Now app updated today 9/7 to version 8.6.58 - check to see if your issue was resolved.

 

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Zbo
Level 7

Re: Hallmark Subscription not working

So mine was doing the exact same thing, ironically, so I googled it and found this thread! Removing, cancelling, re-subscribing and re-adding the channel WORKED!!! THANK YOU!! 

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