Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Scotthervey
Level 7

Hallmark App not working for past 3 days

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Same as a few others...   The Hallmark app is not working correctly.  It gives an indication that I need to log in but then doesn't allow me to do so... only giving me a blank white page with the small Hallmark logo in the top left corner.  I'm assuming this is probably a technical matter and hopefully being worked on.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hallmark App not working for past 3 days

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Hey @butch79

I hope you're doing well.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel provider themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact Hallmark Support here: https://customercare.hmnow.com/hc/en-us/requests/new

We appreciate your understanding.


All the best,
Kariza

 

Additional Community resources you might find useful:

Kariza D.
Roku Forum Moderator

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28 REPLIES 28
Greamed6
Level 7

Re: Hallmark TV Live channels not playing

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Same problem my cable supplier is Spectrum. Go to sign in and it gives you no way to sign in just a blank white page with the Hallmark logo in the upper left-hand corner no way to sign in Christmas movies are starting soon something needs to be done ASAP

Re: Hallmark TV Live channels not playing

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I was able to see Hallmark since Tuesday; today, it says I must sign in, but I don't see a place to sign in.  Very difficult to not be able to speak to someone.  I bought this ROKU specifically for the Hallmark channel.

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Divi
Level 7

Re: Hallmark TV Live channels not playing

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Same thing is happening to me. I tried to uninstall the Hallmark TV app then restarted both my Roku's and it's not working! Just a white screen to log in. Help!

Carrie231
Level 7

Re: Hallmark App not working for past 3 days

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I have had the same issues. Have removed hallmark app from both Roku tv’s and still have white blank screen with hallmark logo up top. 

Greamed6
Level 7

Re: Hallmark App not working for past 3 days

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Same so annoying Christmas movies starting soon. Hopeful they are working on the issue. Come on fix the problem please.🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎖🎖🎄🎄🎄🎄🎖🏆🎄🎄🎖🏆🎖🎄🎄🎄🎆🎆🎆🎆🎆🏆🎆

Bobbie43
Level 9

Re: Hallmark App not working for past 3 days

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Having the same issue! Not giving an activation code just plain white screen. I have deleted and reinstalled the app. With no luck. Thankfully the hallmark movies app is still working. Was looking forward to the new season of signed, sealed and delivered tomorrow night.

RokuKariza-D
Roku Employee
Roku Employee

Re: Hallmark App not working for past 3 days

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Hi everyone!

Thanks for the posts.

Does the issue only occur on Hallmark or across other channels installed on your Roku device? Did you restart your player before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Scotthervey
Level 7

Re: Hallmark App not working for past 3 days

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Thank you!    This solution worked.  Remove App ----  Restart Roku Device ---- then re-install Hallmark App.   all is good now... Thanks again!

butch79
Level 7

Re: Hallmark App not working for past 3 days

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Followed the steps as outlined above - twice. I am receiving the same white screen with the Hallmark TV logo in the upper left hand corner.