Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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4Dogs
Level 7

HBOMAX inaccessible on reactivated roku express

Am activating a roku express (not used for about a year) and the hbo app will not load the channel.  Subscription is current as I can access HBO using the computer. Tried to add hbomax app but do not get the screen that says to ok adding the app.  Need help.  Thanks

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3 REPLIES 3
renojim
Community Streaming Expert

Re: HBOMAX inaccessible on reactivated roku express

What's the model number displayed under Settings->System->About?

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jontalk
Level 10

Re: HBOMAX inaccessible on reactivated roku express

While I'm not having this problem on my 4800R Ultra, what I have noticed is how SLOW the channel performs with a WIRED 100 mbps connection using the latest 10.5 firmware. Anyone else notice this?

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds.
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4Dogs
Level 7

Re: HBOMAX inaccessible on reactivated roku express

Thank you. The Model number is: 3900RW-Roku Express.

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