Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Humboldt
Level 7

HBO max

Crashes and goes back to home screen for roku every time i load hbo max . been paying for it and was hoping they would fix it. Don't let me down roku your my go to streamer

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2 REPLIES 2
Karmagedon
Level 10

Re: HBO max

Make sure you have latest software, uninstall hbo max then add it again.  try the basic steps first and let us know if that helps

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makaiguy
Community Streaming Expert

Re: HBO max


@Karmagedon wrote:

Make sure you have latest software, uninstall hbo max then add it again.  try the basic steps first and let us know if that helps


After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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