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RuthKen
Level 7

HBO Max freezes, bounces back to home screen

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HBO Max app is not navigable and Roku streaming stick is slow with it, freezes, and then bounces me back to home screen.

2 Solutions

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Cjonesthom
Level 9

Re: HBO Max freezes, bounces back to home screen

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I fixed it by:

  • Going to the HBO Max app on my phone
  • Navigate to SETTINGS then DEVICES > then sign out of all devices.
  • Remove the HBO Max channel from your Roku device
  • Restart your Roku device
  • Reinstall the HBO Max channel on your Roku device

It’s been working fine so far. Let others know - the fix came from Danny at Roku.
Aloha from Kauai 

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RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max freezes, bounces back to home screen

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Hi @Greekos,

Thanks for the note here.

Channels on Roku are developed and managed by the channel publisher directly. If the issue is only occurring on HBO Max, that's indeed an indication there is likely an issue within that specific channel that needs to be addressed with an update from the channel developer. We suggest reaching out to them directly to share your concern. 

You can contact HBO Max support here.

 

All the best,

Kariza

Danny R.
Roku Forum Moderator

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86 REPLIES 86
Cjonesthom
Level 9

Re: HBO Max freezes, bounces back to home screen

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Having same problem....

Dcollinsrn
Level 9

Re: HBO Max freezes, bounces back to home screen

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Let us just go back to Hbo now! That worked!

Bertie01
Level 9

Re: HBO Max freezes, bounces back to home screen

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Same here.   I've waited for about six months for the app to be available on Roku, (it comes with my AT&T TV package but I haven't been able to use it), and now it doesn't work.

I've gone through adding it, restarting my system, deleting it, re-adding it, and still the app controls don't respond, options are below the viewable part of the screen and don't respond to the remote .... then after about a minute you here "click, click, click" like it's trying to process the queued clicks from the remote and then it just kicks me back out of the app and back to the Roku Home screen.

 I even tried physically removing my Roku streaming stick and re-installing it for a "hard reset", went through the same "Troubleshooting" process, removed the app again, re-added it, still the same results.

Heyitsrick
Level 12

Re: HBO Max freezes, bounces back to home screen

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What models of Roku boxes (or TVs) are people using here that are having the problems? I'm fine with HBO Max on my 4800x Roku Ultra 2020 and 4320x Roku 3. No viewing issues.

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Cjonesthom
Level 9

Re: HBO Max freezes, bounces back to home screen

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I fixed it by:

  • Going to the HBO Max app on my phone
  • Navigate to SETTINGS then DEVICES > then sign out of all devices.
  • Remove the HBO Max channel from your Roku device
  • Restart your Roku device
  • Reinstall the HBO Max channel on your Roku device

It’s been working fine so far. Let others know - the fix came from Danny at Roku.
Aloha from Kauai 

Bertie01
Level 9

Re: HBO Max freezes, bounces back to home screen

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I'm trying to run it on a Roku streaming stick with Roku version 9.4.0; build 4200-09; last system update at 02:36 on 12/18/2020, last checked for updates on hour ago, 12/20/2020.

 All of my network and wi-fi tests are good and my internet connect is AT&T fiber.

The phone step is not applicable in my case, as I've never had the app installed on my phone.  (I don't watch movie on a 6"x4" phone screen!)

Bertie01
Level 9

Re: HBO Max freezes, bounces back to home screen

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Roku streaming stick ... Roku 9.4.0; build 4200-09, last update 12/18/2020 at 02:36, no new updates available.

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Bertie01
Level 9

Re: HBO Max freezes, bounces back to home screen

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I just tried it on another Roku connected TV with a 3920-x and it works there.

Apparently I won't be able to use it on the TV with my streaming stick unless I replace it or swap devices to use HBO Max in that room.

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Dcollinsrn
Level 9

Re: HBO Max freezes, bounces back to home screen

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3500x

Os 9.4.0

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