Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'm having the exact same problem as several others have said in this thread. I was using HBO on the Roku Channel until the transition. The email I received said that it would be a seamless transition and it has been anything but seamless. After going through the ridiculous exercise of scrolling through terms and policy verbiage, I get the same message others have gotten of 'Email already in use'. I even changed the email address to another I have and STILL got the same message. This needs to be resolved. This is the Roku platform and Roku needs to tell though of us experiencing this specific issue how we going to stream HBO that we have paid for. Thank you
When I launch the HBOMax app, it asks me to create an account, but I already have one. If I try to use it, I'm told that it already exists. There is nowhere to sign in on any of the screens and there is no sign-out link on the profile screen (like the documentation and HBOMax support folks say there should be). I see there is some info about Roku only having an agreement with Warner Media for certain parts of the county. Is this related?
Why would everyone need to create a new account? We already have accounts with out payment information stored. Do you expect all of your users to use a completely different email address, setup a new account (likely with the same payment method), and cancel their previous accounts with HBO? This solution is unacceptable.
For more information about that channel's authentication and functionality, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
I have been paying for this service for months now, and still have not been able to use it. Everytime I try to sign in I have the same problem as everyone else on this thread. Your boiler plate answer isn't cutting it "Danny". Come up with an actual solution, or shut you **bleep** holster and everyone's money.
Like many others, I am experiencing the same issues. I too created a new email with a different password and am still getting the same message as others. "Email already in use. Please go back and choose sign-in or enter another email." When you return to "Sign-In" it just takes you back to where you started in setting up an HBO Max Account after Roku verifies your credentials. It's frustrating, since I am paying for a subscription that I cannot even view right now. This seems to have been going on since March. It is now almost July.