Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jdgolf14
Level 7

HBO Max Channel does not work

Have updated, restarted, logged out, canceled, renewed logged back in still no HBO Max on Roku Sound Bar. I can cast from my phone to the TV without surround. Come on Roku

0 Kudos
6 REPLIES 6
DBDukes
Community Streaming Expert

Re: HBO Max Channel does not work

@jdgolf14 

There are reports of issues with HBO Max. Have you considered that HBO could be having issues, since other services work just fine on Roku?

By the way, there are different servers that large services such as HBO Max, Netflix, Hulu, Amazon, and others use for different platforms. That means an issue with the HBO Max servers for Apple TV would only impact Apple TV users, but still an HBO issue. And, of course, an issue with the HBO Max servers for Roku would only impact Roku users. I bring this up so you won't make the mistake of thinking that because it works on one platform, it will be working on all platforms.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
mikebgood
Level 7

Re: HBO Max not playing any content now on Roku Premiere

I'm having the same issue with HBO Max: the content looks like it's about to load and then it doesn't.

Model: 3700X - Roku Express

Serial number: YUOOV3361772

Software version: 10.0.0 build 4209-28

Device ID: 7G271V361772

Tracker ID: 72-400-251

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max Channel does not work

@jdgolf14

Thanks for the post.

When removing a channel, please make sure to restarting your device before adding the channel back again, specifically in that order.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: HBO Max not playing any content now on Roku Premiere

@mikebgood

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Stealthpet
Level 7

Re: HBO Max Channel does not work

I bought a new Roku Soundbar with a free 30 day trial of HBO Max. You can not log in or get to it. I get to a screen asking you to add a 6 digit code, Which you never can get. On the Roku it just keeps flashing like its looking for something. Then eventually winds up back at the home screen. Im disappointed but then again I could care less about HBO Max. Their loss. Just a waste of my time. 

0 Kudos
atc98092
Community Streaming Expert

Re: HBO Max Channel does not work

@Stealthpet you do understand that's an HBO issue, not Roku, correct? HBO is responsible for the performance of their app/channel. Frankly, their programmers are terrible. While Max plays perfectly fine on my Roku devices, I have an Nvidia Shield that cannot use it at all. It's the app, not the device, that has the issue. And HBO support seems to be worthless. I first contacted them about my Shield more than 6 months ago. I've received nothing than an occasional email telling me this new person is now my contact. 

But Max does work just fine on many Roku devices. I've been binge watching Westworld again this past week, watching 2-3 episodes in a row every day. On my Ultra 4800, 4640, and Premiere 3920 (the three I used this week), Max plays fine. I wish I could explain why it's working fine for me, but I can't. Only one of the three players I listed is on the Roku beta list, so it's not that I'm running an OS version that isn't publicly available. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos