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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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madvega5956
Level 7

HBO Max, Amazon Prime, Disney+ aren't working.

HBO Max, Amazon Prime, Disney+ aren't working on my device. On HBO Max it comes up saying HBO Max application error, oops there was a problem. Sorry for the inconvenience! Here's what happened. Lost connection to the server, error code 32. It won't load videos on prime or Disney. I've updated everything, restarted everything, uninstalled and reinstalled every app, restarted my router and nothing has worked. I need help. 

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1 REPLY 1
DBDukes
Community Streaming Expert

Re: HBO Max, Amazon Prime, Disney+ aren't working.

@madvega5956 

Keep in mind that to remove and reinstall an app, there are three steps, and they must be done in order.

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

Skipping step 2, or doing them out of order, won't accomplish it properly.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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