Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Grainy picture last few days

The last few days the picture quality has been terrible!!!!! Xfinity says there's plenty of speed but roku connection check says 3 mbps!!!! The router is a foot away!!!! About ready to say good bye to roku. Ridiculous!!!!!!!!!!

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Community Streaming Expert

Re: Grainy picture last few days


This has always worked for me to re-establish my net connection when it has been lost or not performing well:

  • Restart the router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power. . Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 8

Re: Grainy picture last few days

Unfortunately these steps don't work. My internet download speed is only 2 mbps! Signal strength is excellent and internet speed test shows at least 15mbps. Picture is fine on my computer and phone. I suspect when these stupid morons at roku make updates, they don't bother to see if they work. What fools!!!!! Best I look for another brand. 

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