Channels & viewing

[HappyGG]

My new Roku TV's (two of them) won't load the Glorystar channel after I installed the app.  My tv's are two different brands of Roku tv, and Glorystar won't open on either one of them.  When I click to open, I just get a revolving circle for a split second and then it kicks me back out to the main channel menu with all the other channels.  I have no problem with any other channel, only Glorystar.  I contacted Glorystar but I suspect they are giving me a canned response.  They said Glorystar is down for general maintenance, but if that's true then their "general maintenance" has taken well over 6 weeks!  It's hard to imagine that is even true!  I've deleted the app, updated my software, updated my tv, updated my firmware, turned the tv off and disconnected it for a period of time before reconnecting it --- reinstalled the app --- and still same issue.  Any suggestions?  Thanks for your advice!

[JWS9518]

I would recommend contacting customer support for Glorystar Channel and see if they can assist or can give you an update on their service.

[RokuJharra-Q · Accepted solution]

@HappyGG 

Welcome to the Roku Community!

Thank you for notifying us about the problem with your Glorystart channel on the Roku streaming device. We would like to suggest some troubleshooting steps for this app.

Kindly follow the steps precisely below to help you:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Here's the support article dedicated to resolving channel playback issues. If the problem continues, I highly recommend contacting the channel provider for further assistance.

Let us know how it goes and we'll go from there.

Thanks,
The Roku Community Team