Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Crums
Level 7

Global TV is pixelated but commercials are fine

I have never had an issue streaming Global TV, but in the last few weeks it’s suddenly pixelated. All other channels are fine. Even the commercial leading into the show is fine and then as soon as the show starts I get a screen of pixels. If I let it continue to run, the commercials come in clearly. Happens on all Global TV shows. 

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8 REPLIES 8
RokuKariza-D
Roku Employee
Roku Employee

Re: Global TV is pixelated but commercials are fine

Hello @Crums

Thanks for reaching out here in the Community.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ddawg1717
Level 7

Re: Global TV is pixelated but commercials are fine

@Crumsand @RokuKariza-D 


I have been experiencing the same issue with Global TV app on my 4620x and 4630x. Fortunately I also had a 3920ca in another room and it works with the app.

 I would guess it is hardware related on your end as well.

I know that doesn’t solve your problem but at least it is an answer.

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Crums
Level 7

Re: Global TV is pixelated but commercials are fine

I appreciate your response. We have a different Roku device and the Global channel is fine on that one. I assume it’s a hardware issue. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Global TV is pixelated but commercials are fine

@Ddawg1717 @Crums

Appreciate the reply.

Have you tried performing the troubleshooting steps I provided above to see if that will make a difference? 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Crums
Level 7

Re: Global TV is pixelated but commercials are fine

Yes, I uninstalled and reinstalled the channel. No change, so likely a hardware issue as it works on our second Roku device (different model). 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Global TV is pixelated but commercials are fine

@Crums

Thanks for the post.

When removing a channel, have you made sure to restart your device before adding the channel back, specifically in that order? If you are still seeing the issue, and it is only occurring on that channel, it is likely an indication that there is an issue with the channel itself that the channel provider may need to investigate further.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Global TV is pixelated but commercials are fine

That solution did not work for me. I am with rogers.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Global TV is pixelated but commercials are fine

@Trishherelost

Thanks for the post.

If this is the only channel that you are experiencing this issue, there may be an issue that the channel provider will need to investigate further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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