Channels & viewing

[jane5]

I recently purchased the FloSports app through Roku on our TV in the bedroom, but cannot access the app in the living room or any other TV without being asked to put in a username and password.  We have always been able to access apps on every TV without issue.  Is this a FloSports issue or is there something we can do on our end?  

[RokuLianna]

Hi @jane5
Welcome to the Roku Community!

Have you tried removing the affected channel FloSports and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. 

Let us know if there's any difference after.


Warm Regards,
Lianna

[Teeeyum]

Flosports won't launch at all. Log in with correct credentials and the app closes and reverts to the home screen. Factory reset the machine post update reinstalled the app and still having the same issue.

[RokuNimfa-C]

Hi @Teeeyum, 

Thanks for your post. 

If you are still unable to play videos from one channel after the troubleshooting, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You may contact them here: Flosports Support

We appreciate your patience and understanding. 


Regards,
Nimfa