Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ValentinePomMom
Reel Rookie
‎02-05-2025 07:44 AM

Favorites Keeps Getting Erased

I have an OTA Antenna hooked up to my Roku TV. I scanned the channels and set my favorites. Then it gets erased and I must start over again! It seems that every 6-8 weeks my Favorites list get erased and I must set it up again. This is frustrating! What is causing this?

Labels (1)
0 Kudos
Reply
1 REPLY 1
RokuJharra-Q
Community Moderator
Community Moderator
‎02-06-2025 11:31 AM

Re: Favorites Keeps Getting Erased

@ValentinePomMom 

Thank you for your post! I understand that your OTA antenna favorites list has been erased, and I would like to assist you with this issue.

First, could you please let us know which Roku TV model you have? Additionally, could you provide the serial number and the latest OS version on your Roku TV? You can find this information by going to Settings > System > About.

I look forward to helping you further!

Best,
The Roku Community Team

Jharra Q.
Roku Community Moderator
0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.