Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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eddie5920
Level 7

Re: Error: Can't run channel. Prime, YouTube, etc.

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I am using Roku Express+, Model 3910RW, software 10.0.0, Build 4209-51.  I have tried all the solutions offered multiple times, over several days.  Still not functioning.  Any other ideas or solutions? Thanks.

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linmon
Level 7

Re: Error: Can't run channel. Prime, Sling & bunch of others

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still getting same message after trying their setup suggestions. network connections is fine, tried rebooting...any other suggestions?

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StreamerUser
Level 20

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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@desertgirl @NeilJoe 

FTR, it doesnt matter whether you ever changed the theme or the screensaver - Roku changes both on occasion for different reasons.

So, try the 4 steps - you have nothing to lose:

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

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700
Level 8

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Exact same, except I'm also having the issue with Netflix 

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Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Britbox, and other of my channels are still not loading, did everything I was told to do!!

Am very frustrated!!!

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StreamerUser
Level 20

Re: Error: Can't run channel. Prime, Sling & bunch of others

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@linmon @eddie5920 

Try the 4 listed steps in the post right before yours as a workaround.

Otherwise:

Contact Roku CS directly:

chat/email:   https://support.roku.com/contactus   (choose setup/ultra/other/need more help?)

phone: (816) 272-8106

@RokuDanny-R  This still isnt resolved.

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StreamerUser
Level 20

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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@Rvnshadow2001 @700 

Try the 4 steps listed in the post above yours.

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RokuDanny-R
Roku Employee
Roku Employee

Re: STILL NOT Resolved: Channel launch issue - "Can't run channe...

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Hi everyone,

Thanks for the posts.

We believe this issue has been resolved by manually checking for a software update on your Roku device.

You can perform a manual software update by doing the following:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.
  6. Restart your Roku device through Settings > System > Power > Power > System restart.

In the event, that your issue is still not resolved, please provide us with the following information so we can investigate your specific issue:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start to see this issue occur?
-steps to reproduce the issue you are seeing
-screenshot of any error messages of what you are experiencing.

Once we have this information we will be able to investigate your specific issue further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
JeffreyH
Level 7

Re: Error: Can't run channel. Prime, Sling & bunch of others

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Roku says problem with Sling, Amazon Prime Video is fixed... just checked for update, I am up to date. Did a factory reset with help of Sling live customer service person. As of 3pm EST on 9/17/21. It still doesn't work! Thank God I have an AirTV Mini. Sling works fine on it!

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Re: Error: Can't run channel. Prime, Sling & bunch of others

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My Brit Box, Prime and other channels are still not working and I have tried everyone said 

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