Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Re: Disney plus "an unexpected problem(but not server timeout or HTTP error) has been detected.

Same issue.  TCL Roku TV.  Disney+ worked fine for months and now doesn't. No amount of re-installs or restarts fixes the problem.  Disney+ works on a chromebook, but not the TV.

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DarkJedi_78
Level 8

Re: Disney plus not working on TCL Roku TV 65S535 11.0.2 build 4138-88

Exact same issue with Disney plus. Frustrated me all night. One tv has ver 11.02 nothing 4K works and the other identical tv model has 11.0 and works fine. 

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Coco15
Level 7

Re: Disney plus not working on TCL Roku TV 65S535 11.0.2 build 4138-88

Same TV same issue other devices work fine on the same network

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HelenHan
Level 7

Re: Disney plus not working on TCL Roku TV 65S535 11.0.2 build 4138-88

Me too. With the help of the Disney online service, I have done all the steps they mentioned. The problem has not been resolved. And then Disney has put the issue on the record. I can use my computer and iphone to play the Disney videos well. So the Disney app is OK. I am currently not sure if it is a problem with the TV hardware or the Roku software system. I subscribed to this one year service through TV, and now I have tried to unsubscribe without success. This problem bothers me, I paid for the service, but I don't get the service I deserve and still can't get a refund.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney plus not working on TCL Roku TV 65S535 11.0.2 build 4138-88

Hi everyone,

Thanks for the posts.

For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DarkJedi_78
Level 8

Re: Disney plus not working on TCL Roku TV 65S535 11.0.2 build 4138-88

Except that the app works on roku firmware 11.0 but not 11.2. That sure seems like a Roku problem not a Disney problem. Broke after the update. 

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FredRoc
Level 8

Re: Disney plus "an unexpected problem(but not server timeout or HTTP error) has been detected.

Suddenly, as if by magic, the app works today. It would be nice to know what corrected the issue but I will be satisfied that it works now. 

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XYaaron
Level 7

Re: Disney plus "an unexpected problem(but not server timeout or HTTP error) has been detected.

What the freak!

purchased new tv like two weeks ago, 55 inch onn roku tv and for like a week, Disney plus worked fine on my tv…. 

Now the error each time i get into channel to play a movie, it won’t start @ saying unexpected error message! 

Get it together! 

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Re: Disney plus "an unexpected problem(but not server timeout or HTTP error) has been detected.

Great your app started working.    I'm also hoping my Disney plus will start playing back every movie or tv show instead of being selective.  In the meantime I purchased a Roku 4K express to watch the Disney Channel.

FredRoc
Level 8

Re: Disney plus "an unexpected problem(but not server timeout or HTTP error) has been detected.

I spoke too soon. One show played on one of the problematic QLED TVs. Now I am back to where I was earlier. Same error message, no shows play. Completely frustrating!

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