Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Disney plus not working

My Disney plus app will no longer work. I get the error message "error:1408F10B:SSL routines: ssl3_get_record:wrong version number"

I have tried checking for channel and system updates, restarting the TV. For some reason, there is no option to remove the channel on the * menu. I have version 1.10 build 2020110200. My system software version is 9.4.0 build 4200-30. Any ideas?

0 Kudos

Re: Disney plus not working

That was supposed to be ": S" (no space) not an emoji in the error code

0 Kudos
Roku Guru

Re: Disney plus not working

@hrd23 wrote:

For some reason, there is no option to remove the channel on the * menu. I have version 1.10 build 2020110200. 

If there's no option to remove the app (home screen, highlight the app's tile, press "*"), your only choice appears to be home>settings>system>advanced>factory reset. You'll lose all your settings. 

The official answer will probably be to contact Disney app's support. I'm thinking factory reset would be the path of least resistance.

But, I honestly don't understand how an external app could not have the "remove" option. Roku shouldn't be letting that happen. Seems like that would have to be a Roku problem. In which case you should go to home>settings>system>about and post the Roku tv model #, tv brand model #, serial # (the software version you've already posted). Not posting that info will probably also be the path of least resistance (nothing ever gets fixed around here.).

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
0 Kudos
Roku Guru

Re: Disney plus not working

When an app cannot be removed, it is usually because the subscription for the service was obtained through Roku Pay.

In order to be able to remove such apps, the Roku-based subscription has to be cancelled first.

If you subscribed to Disney Plus through Roku Pay, you'll need to cancel the sub first then remove the app, restart the TV, then reinstall the Disney Plus app (I recommend subscribing directly to Disney Plus).

You can check your subscriptions at

And yes, the app management design is terrible - no matter whether subscribed or not or the method of subscription, apps should always be removable under all circumstances always.

Retired Moderator

Re: Disney plus not working

Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here:


Danny R.
Roku Community Moderator
0 Kudos