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Nataly0422
Newbie
‎09-24-2022 10:24 AM

Disney plus failed to launch/load/start

When I open Disney plus, the tv comes blue with the Disney logo in the middle then the tv flash and then it comes back to the menu of the Roku tv please help

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RokuKarla
Retired Moderator
‎09-24-2022 12:50 PM

Re: Disney plus failed to launch/load/start

Hello @Nataly0422

Thanks for posting in the Roku Community!

In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know if this works for you!


Regards,
Karla

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