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Fed1
Newbie

Disney button doesn’t work and missing Max

Hi, sorry for the lengthy write up , but I tried calling Roku support, without luck.

I’m visiting US from Denmark. I just bought 2 Roku 4K sticks and I’m setting these up, via the hotel WiFi. 
During install, I could add Max, which I did. 
The remote has a Disney+ button (I already have a subscription). The Disney button on the remote doesn’t work (neither does the Prime Video). I can’t see the Max app anywhere either. Logging in to my Roku account online, the apps are installed.
There is no search function anywhere on the stick itself. Support said to delete my account and retry, but that didn’t help. I can’t download the Roku app, as I’m on a EU AppStore and my EU credit card is not accepted for US purchase in App Store. Paypal just keeps getting error. Any suggestions?

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Disney button doesn’t work and missing Max

Did you already have a Roku account that you created in Denmark?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Phat1
Newbie

Re: Disney button doesn’t work and missing Max

No, created the account here in the US.

Different username, somehow I even managed to not being able to log in with the same user 😵💫 Jetlag I guess!

 

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