Channels & viewing

[Rpm92109]

Hi folks 

On my device, since yesterday, each and every move on the remote end up with Disney + app starting up.

if uninstalled, same: while trying to select a YouTube video, the device will by itself switch to the Disney+ install panel.

Rebooted with software, reset button, USB unplugging 

software is up to date.

Any clue, hint, advice?

[RokuJechealR]

Hi @Rpm92109,

A warm welcome to the Roku Community!

Thanks for posting regarding the issue you are experiencing with a playback issue. We would be more than happy to look further into this issue! To clarify, when removing the Disney+ channel, did you perform a system restart because this is a crucial part? If not, follow these steps:

• Remove the channel.
• Restart your Roku device: Restart the device from the settings menu by navigating to Settings > System > System restart > Restart.
• Re-install the channel.

Please keep us posted on what you find out!

All the best,

Chel

[Rpm92109]

Thanks for answering

turn I restarted in every way possible (reset button, usb unplug, software), uninstalled 

it keeps popping up Disney+ which I DON’T WANT TO SUBSCRIBE TO.

[renojim]

I suspect a faulty remote.

[Rpm92109]

Was about to come to testing the remote without batteries and…… you’re right

opened the thing, inhibited the physical Disney button, but the bug keeps running.

so I will use the virtual remote on my old iPhone…..

[RokuERey]

Thanks for keeping us posted, @Rpm92109.

Could you tell us if your Roku remote has a Disney+ button on it? If so, it could be possible that the button may have stuck; try to check and make sure that it's not stuck.

We also recommend trying that device on a different TV to see if you're still seeing the same issue.

Tell us more about this so that we can further look into it.

Regards,

Rey