Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Regis_Diniz
Level 7

DiscoveryPlus channel does not appear on my device ROku version 3700RW

DiscoveryPlus channel does not appear on my device ROku version 3700RW

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: DiscoveryPlus channel does not appear on my device ROku version 3700RW

Where are you located?  Discovery+ has not been released globally. 

The channel apps are created, provided and maintained by the channels themselves. Roku just provides the platform on which they are run.

There are two steps to a channel becoming available on Roku in any given geographical area.

  1. The channel owners must authorize the distribution of their channel in that region. In many cases, the channel must license the ability to distribute the programming into that region from the actual owners of the content, and some other licensees may already have exclusive rights in a given region. Consequently a given channel may provide different content region by region.
     
  2. The channel owners must authorize their channel app for the Roku to be used in that region and provide this authorization to Roku. This sometimes lags behind public announcements that the channel is now available in that region.

If a particular channel is available in your region via other devices but not on Roku, then it's likely the channel has not yet authorized Roku to enable it in your region. I would suggest you contact the channel about this directly, but don't be surprised if all the front line people at the channel know is the content of their own press releases and do not understand this.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Regis_Diniz
Level 7

Re: DiscoveryPlus channel does not appear on my device ROku version 3700RW

I'm located in Brazil where it has already been launched.

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makaiguy
Community Streaming Expert

Re: DiscoveryPlus channel does not appear on my device ROku version 3700RW

The announced date for the Discovery+ launch in Brazil was November 9, 2021.

It is not unusual for there to be a lag between when a channel launches for access via the web and when it actually gets its streaming apps in place on the various streaming platforms, each of which needs a customized version of the app.

As I said previously, I would suggest you contact the channel about this directly, but don't be surprised if all the front line people at the channel know is the content of their own press releases and do not understand this.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos