Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Direct TV stream all the sudden stopped working.

I have uninstalled and reinstalled, reset roku, and spent over 2hrs with ATT with no solution. Any help would be appreciated

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Direct TV stream all the sudden stopped working.

@A_Brackin1910

Thanks for the post.

When removing a channel, please make sure to restart your Roku device before adding the channel back again, specifically in that order.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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