Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Techhound
Binge Watcher

Re: DirecTV Stream sound problems

So is the new update 11.5 supposed to fix this issue?


@rajiih wrote:

Buy a improved Roku Streaming Stick 4K.  The original Streaming Stick+ and Ultra have the audio problem, but not the Streaming Stick 4K #3820R.


 

0 Kudos
UserOfStreamers
Roku Guru

Re: DirecTV Stream sound problems

@Techhound 

There is nothing stated or implied in the OS 11.5 release notes (user or developer) which indicates any such app-specific fix for the DirecTV Stream app's volume issues, for older or newer Roku models (Roku doesnt provide a changelog, just abstract summary of new features and/or APIs/API changes).

This is not to suggest that a change/fix in OS 11.5 doesnt/couldnt incidentally/also address the DTVS app's volume issue, just that it is unknown (and unlikely).

The most likely source for an app-specific issue is an update to the app/service itself, and for that you need to address it to the app vendor (DirecTV in this case).

Regardless, as OS 11.5 rolls out to different device models, and assuming the DTVS volume issue still exists, it should be apparent relatively quickly whether it provides any sort of incidental fix.

Finally, it should be noted that the volume issues with the DVTS app have been noticed on several platforms, which indicates a service/server-side technical issue, not a platform specific issue, so the most likely resolution is with app/service updates from DirecTV.

0 Kudos
rajiih
Reel Rookie

Re: DirecTV Stream sound problems

I doubt that the Roku update to 11.5 will fix a specific audio problem with Directv stream.  I can say that since buying my Roku streaming stick4k (updated model?)  I've had no further problems with volume in Directv. In fact Roku is offering an updated Roku Express for $30 which they are saying is even faster.  I suspect that it too will fix any audio problems for you.  Good luck.

0 Kudos
UserOfStreamers
Roku Guru

Re: DirecTV Stream sound problems

@rajiih 

The new Express (3960) is based on the same Realtek RTD131x SoC series that all new player models (since the 4800) use, so it will be equivalent in speed to those (4800/4801/4802/3820/3821/3940/3941).

It will however be faster than any previous Express model.

As for the newer models "fixing" an issue with a specific app: its entirely possible (and very likely) that how audio processing is handled at the hardware (SoC) level changed from older to newer SoCs (different SoCs from different manufacturers) and this improves handling in some scenarios (such as for the DirecTV Stream app), so that using a newer model (RTD131x SoC-based) is recommended (until DirecTV Stream fixes the problem, assuming it still hasnt).

0 Kudos
DocZachary
Newbie

Re: DirecTV Stream sound problems

I have experienced this exact problem for a very long time.  I believe the first time I experienced it was during the ROKU updates in the 9 versions.  Over the years, I have purchased an Amazon Firestick, ONN 4K stick, an android based TV, and a ROKU-based TV.  I have only experienced the issue on ROKU products.  I have been in touch with ROKU support multiple times and was given the 'it is a DirecTV stream problem."  After multiple calls back and forth, hearing the same corporate line, I decided to purchase a ROKU Streambar with a 2022 build date.  This means the latest hardware and software.  The sound issue has gone away with this unit.  My old ROKU products, including the ROKU-based TV, STILL have the issue.  

If this problem bothers you as much as it bothered me, you can either buy a competing product or buy ROKU's latest offering.

Good luck.

 

Poppy2
Streaming Star

DirecTV sound issues still exist

I am still experiencing extreme sound issues with the DirecTV channel on my Roku Express Plus. Sound will either go from normal to nearly muted, or from normal to extremely loud with extreme static. For me, this problem ONLY exists on the DirecTV channel. This problem has existed for MANY years since the channel was AT&T TV Now. No advice or tips have worked to resolve the problem. Support has not properly addressed this problem. I have the current version of the DirecTV channel installed, and the most current updated version of Roku as of 1/16/24. Problem still exists. Please stay on the topic please.

RokuJohnB
Community Moderator
Community Moderator

Re: DirecTV sound issues still exist

Hi @Poppy2,

Thank you for posting here in the Roku Community!

We'd like to take a closer look into this issue that you're having with the Direct TV channel since you had audio issues. May we know what troubleshooting steps you have taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems) Is this happening on all contents or channels, or is it isolated? (Specify)

We look forward to hearing from you soon.

Thanks,

John

John
Roku Community Moderator
0 Kudos
Cheetah15
Channel Surfer

Re: DirecTV sound issues still exist

I guess this issue is going to forever be ignored.  I have not found a resolution. Really annoyed 

0 Kudos
Cheetah15
Channel Surfer

Re: DirecTV sound issues still exist

I have 2 Roku premiers. The issue since 2022 has only been through the DirectTV Stream only. No other apps have this issue. The steps taken are invalid being that it's an issue between Roku and DirectTV to work together in order to resolve this unresolved annoyance. 

P.S....LEVELING DOES NOT FIX THIS

0 Kudos