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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Joyful801310
Level 7

Difficulty maintaining connection on Kanopy 2021

Does anyone have trouble logging on to Kanopy using a Roku?

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Difficulty maintaining connection on Kanopy 2021

@Joyful801310

Thanks for the inquiry.

Can you please provide more information about what you are experiencing? What are the steps to reproduce the issue?

For more information about that channel's authentication and functionality, you'll want to contact Kanopy support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Kanopy support here: https://help.kanopy.com/hc/en-us

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Joyful801310
Level 7

Re: Difficulty maintaining connection on Kanopy 2021

Thanks Danny, 

 

I have an old Sony TV that otherwise works well. Amazon Prime and Netflix load brilliantly.  When  try to log into Kanopy on Roku,  I first go into my channel line up menu and click Kanopy. Then it will start to load and then drops, and can go dark or it reverts to the main Roku screen, This can happen repeatedly. Or, sometimes, after several tries, the Kanopy logo appears. Whe  when I try to navigate the various options with in the Kanopy screen it drops. I have a Roku model 2 - 2720. Would it a newer Roku help and if so, which model? 

Thanks, Melissa

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renojim
Community Streaming Expert

Re: Difficulty maintaining connection on Kanopy 2021

@Joyful801310, try contacting Kanopy and asking if your model 2720 Roku is supported, but it may not be easy to find someone who knows.  Channels that aren't supported shouldn't show up, but something could be messed up.  A new model may help.  Now's a good time to get a new one.  I just saw one in Walmart (I can't remember which model) for 20 bucks.  If it doesn't help at least you can probably return it.

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