Channels & viewing

[Britdusk]

I canceled my crave service and wanted to start it again how ever when I open the app it loads right to a black screen I have deleted the channel and restarted my tv and then reinstalled the app how ever the issue is still there

[renojim]

I think the problem with the remove/restart/add procedure with Crave is that it shares its information with other channels/apps developed by Bell Media like CTV.  If that's the case, you'd have to remove all the Bell Media developed channels, restart, and then add them back.

[Britdusk]

Thank you fo that suggestion how ever that is the only bell media app I have currently on my tv 

[renojim]

Hmm... removing, restarting, and adding should remove any traces of the channel/app.  The only other thing I can suggest is the drastic measure of a factory reset.

[Britdusk]

So I did the factory reset went though everything again it reinstalled all apps that I had on before and crave is still not working I did try and go into guest mode and then crave worked so I have no idea what to do to get it to work

[renojim]

That's interesting.  I have one final idea, but it's more drastic than the factory reset.  Create a new Roku account, factory reset your Roku, and link it to the new account.  This is a really bad idea if you've made purchases through Roku or have subscriptions through Roku as you would lose them.

Beyond that, maybe @RokuDanny-R can help.