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Jmparker
Level 7
‎09-29-2021 05:14 PM

Crave isn’t recognizing my subscription

Under my account settings in my.roku.com my subscription to Crave is active, but when I try to access Crave in my TV it keeps telling me “subscribe to watch”. I’m being charged for it. It shows as an active subscription. What can I do?

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makaiguy
Community Streaming Expert
‎09-29-2021 10:22 PM

Re: Crave isn’t recognizing my subscription

Since it shows in your account at my.roku.com, this confirms you subscribed through Roku.  Most subscriptions through Roku are accessed via The Roku Channel.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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