Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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RokuArjiemar
Community Moderator
Community Moderator

Re: Content on the Roku Channel Will Not Play

Hello! @vvotary,

Thanks for the post,

We appreciate you reaching out to us. We're pleased to assist.

  • Can you please specify the issue you are experiencing?
  • Does the issue occur on only this channel, multiple channels, or all channels?
  • A specific movie or TV show (season and episode) is an example where the issue occurs.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

Model 3810X - Roku Streaming Stick+

Serial YH005J667725 (C13835667725)

Software version 12.5.0 build 4178-50

GC version 10.4.45

 

timestamp 2023-12-25T20:46:43Z

issue ID 25-516-766

 

…using a mobile phone hotspot on Verizon. 

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vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

The content on the Roku Channel will not play. No error message, just does not play the selection. 

Other channels play fine. 

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vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

All selections in the Roku Channel act the same way, all I have tried do not play. 

0 Kudos
vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

I have reset everything multiple times, checked for updates, removed and reinstalled the channel. Tried on different connections, nothing works. 

0 Kudos
RokuArjiemar
Community Moderator
Community Moderator

Re: Content on the Roku Channel Will Not Play

@vvotary,

Thanks for the post,

May we know where you are located? What is your internet provider?

You can check your IP address's reported location by visiting www.whatismyip.com

Thanks,

Arjiemar 
 

Arjiemar
Roku Community Moderator
0 Kudos
vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

  • Just tried again removing the app, restarting the Roku stick, add the app, same thing. 

Model 3810X - Roku Streaming Stick+

Serial YH005J667725 (C13835667725)

Software version 12.5.0 build 4178-50

GC version 10.4.45

 

timestamp 2023-12-25T21:00:46Z

issue ID 25-516-780

0 Kudos
RokuArjiemar
Community Moderator
Community Moderator

Re: Content on the Roku Channel Will Not Play

@vvotary,

Please provide us with your internet provider and where you are located.

You can check your IP address's reported location by visiting www.whatismyip.com

Thanks,

Arjiemar 

Arjiemar
Roku Community Moderator
0 Kudos
vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

Currently located in Harlingen, Texas

Verison

https://www.whatismyip.com/ip/174.244.82.48/

0 Kudos
vvotary
Binge Watcher

Re: Content on the Roku Channel Will Not Play

You sent a message saying you want a video by private message. Not sure how to get the video to you. Please send me an email address to send video to. Or we can FaceTime so you can watch!!!

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