Channels & viewing

[RokuArjiemar]

Hello! @vvotary,

Thanks for the post,

We appreciate you reaching out to us. We're pleased to assist.

• Can you please specify the issue you are experiencing?
• Does the issue occur on only this channel, multiple channels, or all channels?
• A specific movie or TV show (season and episode) is an example where the issue occurs.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[vvotary]

Model 3810X - Roku Streaming Stick+

Serial YH005J667725 (C13835667725)

Software version 12.5.0 build 4178-50

GC version 10.4.45

timestamp 2023-12-25T20:46:43Z

issue ID 25-516-766

…using a mobile phone hotspot on Verizon. 

[vvotary]

The content on the Roku Channel will not play. No error message, just does not play the selection. 

Other channels play fine. 

[vvotary]

All selections in the Roku Channel act the same way, all I have tried do not play. 

[vvotary]

I have reset everything multiple times, checked for updates, removed and reinstalled the channel. Tried on different connections, nothing works. 

[RokuArjiemar]

@vvotary,

Thanks for the post,

May we know where you are located? What is your internet provider?

You can check your IP address's reported location by visiting www.whatismyip.com

Thanks,

Arjiemar 
 

[vvotary]

• Just tried again removing the app, restarting the Roku stick, add the app, same thing. 
  
  

Model 3810X - Roku Streaming Stick+

Serial YH005J667725 (C13835667725)

Software version 12.5.0 build 4178-50

GC version 10.4.45

timestamp 2023-12-25T21:00:46Z

issue ID 25-516-780

[RokuArjiemar]

@vvotary,

Please provide us with your internet provider and where you are located.

You can check your IP address's reported location by visiting www.whatismyip.com

Thanks,

Arjiemar 

[vvotary]

Currently located in Harlingen, Texas

Verison

https://www.whatismyip.com/ip/174.244.82.48/

[vvotary]

You sent a message saying you want a video by private message. Not sure how to get the video to you. Please send me an email address to send video to. Or we can FaceTime so you can watch!!!