Content on the Roku Channel Will Not Play

Hello RokuJechealR, I realize that your question is not directed at me but it appears we are all having the same issue which has not been resolved. 

1) The Roku App opens as normal but when attempting to watch any show or station within the Roku App it does not open. If you press play it goes right back to the press play screen

2) there are no error codes or messages

I have the same exact issue.  I contacted support and went through resets and upgrades and restarts.  Nothing resolved the issue.  The online support upgraded the case to a higher level of support and said I should hear something on my email.  So far nothing but silence, and the problems still exists.  This problem also affects some apps on the roku channel that are premium.  So I am paying for channels that don't work as well.

We are having the same issue. Open any channel within the Roku Channel press play and it goes right back to the press play screen. I have tried updating, removing and reinstalling, and the Roku Channel continues doing the same thing. Its the same thing in every room in the house, the Roku Channel will not play.

Not certain about date but recently I'm having the same problem,i.e. attempting to play an episode on R channel just results in loop back to same screen.

I am having the same issue since May 27th. Communicated with a Roku tech but they had no idea what I was talking about.

There is nothing more to say than what all these posters and myself have already advised you. There is an obvious error in your feed that has continued for 4 or 5 days affecting multiple subscribers to your service. Please fix this soonest.

I will give you some additional clues.  I tried connecting with my hotspot on my cell phone.  The roku channel worked with all the programs on the channel.  I have a Linksys router.  I changed all my connection usernames to each specific band in the 5.4 mh bandwidth and set to each specific frequency.  Nothing worked.  I did resets, updates, unplugged, replugged, restarts, nothing works.  I talked with my isp.  We all came to the conclusion there is something going on with your program that prevents certain networks to not be able to use your roku channel.  I have the Roku Ultra, Roku Express and a smart tv with Amazon Fire.  I tried streaming roku on my computer.  Nothing will stream any programs on the Roku Channel unless connected with my hotspot on the cell phone with Verizon service.  My ISP for my network is Resound Network out of Pampa, TX.  I do not use a VPN.  It seems everyone on this link started having this problem about the same time on the 27th of May.

Same problem here. Restarted, deleted, added back, restart system and nothing still.

Same here but no response. What are we to do? 

I would like a refund on the this old house premium channel I just paid for. How do I go about getting that, beside calling my card company?

If its not going to work, give me my money back.

Are there any updates on this issue? It has been over a week and we have not been able to watch any content connected to the Roku channel app on any device or web browser. 

This also goes for any premium subscription content such as Hallmark Movies Now and Up Faith& Family. 

Please advise with any updates.

Hi MysticRainbow,

Thanks for your first post in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

Best regards,
Chel

Same issue here. Paid for premium this old house for the year. go to any episode on there, hit play and it cycles the screen right back to the play button. won't deal with long before canceling. this has happened before also.

Hi Alex19

Welcome to the Roku community! We're sorry to hear about the experience. This is not what we aim for. We're happy to assist and look further into this issue.

We'd like to gather more information about the issue you're running into. Can you please give us more details regarding the issue you're having so we can further assist you.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• Please provide the steps to reproduce the issue you are seeing.
• Are using a VPN to access your channel?

Detailed information. We will be there to assist you.

regards,

Arvy

How do you actually TALK to someone. I’ve had no luck.

Hey lwnorman12 and joeh68,

Thanks for posting in the Roku Community!

We appreciate you for reaching us. We would absolutely be happy to assist you regarding the issues you have encountered, and we'd like to know more about how we can help. Kindly provide the following information:

• What specific issue are you running into, and when did this issue occur?
• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on The Roku Channel? If so, what channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• Steps to reproduce the issue you are seeing.

Looking forward to your response.

All the best,
Kash

Roku ultra 4660RW

Serial number YJ00HS424160(CS487H424160)

Software version: 12.0.0 build 4184-46

GC version: 9.3.42

Timestamp: 2023-06-05 T22:31:23Z

Issue ID 60-224-551

Click play on movie and cycles back to info screen for the movie.

Currently been experiencing same issue on all devices and web browsers for any Roku channel content 

Hi adhowa52,

Thanks for keeping us posted!

Please be advised that we have sent all your information and concerns to our Roku team. We'll get back to you once an update is available. Just an additional information that would be useful for us to look better into the issue:

• What is your IP address (can be obtained from http://whatismyip.com).
• What is your current location?

In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything we can further assist you with aside from this, let us know!

All the best,
Kash