Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
For us to isolate the cause of the problem, please provide us with the following information:
-Roku device model -Serial number -Device ID -Software OS/version (these can all be found in Settings > System > About) -Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) -Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.