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Redkroovy's avatar
Redkroovy
Binge Watcher
11 months ago

Channels not loading after recent update 13.1.4

My 4640x ultra update Friday 8-2-24 to 13.1.4. It is build version 1512-29. Now MAX, Parmount, and History Vault, will not load. They were previously working fine. I have restarted the unit several times. I have removed the channel restarted and re added chanel. None of this has worked. Thank you for any help

app playback

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    Hello! Redkroovy 

    Thank you for posting in the Roku Community!

    We appreciate you for bringing this to our attention. The latest update affects your channels, specifically Max, Paramount, and History Vault. We are pleased to assist.

    We would be happy to investigate further, but we need further details. Can you please provide us with the following information:
    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
    We look forward to working with you to help resolve this issue.

    Thanks,
    Arjiemar

  • Redkroovy's avatar
    Redkroovy
    Binge Watcher
    11 months ago

    <span;>Model 4640x- roku ultra
    <span;>Serial # YP003R985313
    <span;>Software version 13.1.4 •build 1512-29
    <span;>Device id 7LC6D3986313

    <span;>Issue occurs on MAX, Paramount, and History Vault. I have 15 other chanels woth no issues.
    <span;>MAX- 57.6• build 1
    <span;>Paramount- 8.16• 20240716
    <span;>History Vault- 5.47• build 0

    <span;>MAX 13-312-211
    <span;>Paramount 13-312-211
    <span;>History Vault- 13-312-210</span;></span;></span;></span;></span;></span;></span;></span;></span;></span;></span;>

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      11 months ago

      Redkroovy,

      Thank you for the information,

      We have forwarded your information to the appropriate Roku team for further investigation. Once we have more information, we will update this Community thread. We appreciate your patience and understanding.

      Regards,
      Arjiemar