Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kathi17
Level 8

Channels don't work, only Youtube

I can watch Youtube, but that is about the only channel that works since the update. IMDB, Amazon Prime, Paramount +, and other channels I've tried no longer work. The one I have tried the most is IMDB. That one just keeps loading and reloading the IMDB opening ad. The other's have similar problems.

3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Channels don't work, only Youtube

@kathi17 

Thanks for the post.

Can you please provide more details about the issue you are experiencing?
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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KDC1972
Level 8

Re: Channels don't work, only Youtube

Same problem here, YouTube and Netflix work but not Amazon Prime, HBO Max, Disney + or Apple TV…worked fine prior to this mornings update.

Roku Ultra 4670X

serial # YJ004D737957

Device ID KW9994737957

Software version 10.5.0 Build 4201-46

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kathi17
Level 8

Re: Channels don't work, only Youtube

Device Model 8113X

TCL model 40S325

S/N YK00M2233803

Software Version 10.5.0

I have tried everything mentioned, and nothing helps. So far, the only thing I can watch is the free YouTube channel.

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