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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
4 months ago
Solved

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
  • RokuMaryEF's avatar
    RokuMaryEF
    4 months ago

    Hey everyone,

    Status Update 3/25:

    The issue should be resolved for some, but we’re still receiving reports that it's affecting others. We’re continuing to collect information and work on a solution.

    For better visibility and reference, we'll mark this post as solved.

    If you're still seeing "No info" or missing apps on your Live antenna channels, please share the following details with us:

    • Device info (Settings > System > About)
    • Tracker & GC (Press Home 5x, Back 5x)
    • Home zip code or TV location
    • Send us a photo or video of the issue you're experiencing.

    Also, let us know:

    1. Which live TV channels are being impacted? Please provide the channel name and number (e.g., Fox on channel 2.8, or AMC+ on 330).
    2. How many channels are having the issue?
    3. When exactly does the issue happen? As soon as you open the channel?
    4. How long does the issue last?

    We're interested to know these details as we may be able to help you solve the issue.

    Thanks for your patience!

    Roku Community Team