Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mitchame2
Level 7

Channel available for one Roku but not another

I have a Roku 3 which I was able to find and load Peacock TV onto.  I have a Roku Express as well and I am unable to find Peakcock TV in the "Add Channel" option.  Can someone help?

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Channel available for one Roku but not another

What's the model number of the Express shown under Settings->System->About?
                                                                                                          

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TallEddieRay
Level 8

Re: Channel available for one Roku but not another

https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku:
Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later) 
Roku TV and Smart Soundbar (model 5000X or later)

DBDukes
Community Streaming Expert

Re: Channel available for one Roku but not another

@mitchame2 

The answer to the question posed by @renojim will likely show your device is a model not listed as one in the answer provided by @TallEddieRay 

If your Roku Express is model 3700, NBCUniversal doesn't support it for Peacock TV.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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