Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


Added channel. Pick book and click "play". Goes to "retrieve" page for less than a second, then returns to previous page. Can't get anything to play.

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Community Streaming Expert

Re: Channel:

In case the channel did not install correctly, you can reinstall it via this procedure:

  • Highlight channel on home screen.
  • Press * key and choose Remove channel option.
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  • Reinstall the channel.
  • If channel requires a login, you may need to log in anew.

Roku is rolling out version 9.3 of its firmware.  You can see if your Roku has received this version via Settings > System > About.  Problems are starting to be reported with numerous channels under version 9.3.  Several people with problems after receiving the 9.3.0 update have reported success via the suggestions in this post:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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