Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gemeaux
Level 7

Channel 4 app (UK) app for Roku TV and Roku stick are different versions

I have a Roku TV and a Roku stick. The All 4 app on the stick is version 4.1 b 31 Aug 26 2021. The version of the same app on my Roku TV is version 1.2 Nov 8 2019. The issue is that the TV version does not include the option to allow live streaming. I've tried system updates but it just says all software is updated. I've deleted the app then downloaded it again. But it is still the 2019 version. It's as though the Roku TV can only download the old version of the app. This can't be the case, can it? 

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: Channel 4 app (UK) app for Roku TV and Roku stick are different versions

I suppose it's possible.  What's the Roku model number and software version displayed under Settings->System->About?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Gemeaux
Level 7

Re: Channel 4 app (UK) app for Roku TV and Roku stick are different versions

Hi

Roku tv C259GB

Software version 10.5.0 build 4201-AF

 

Roku stick 3810EU

Software version 10.5.0 build 4201-50

 

Thanks

0 Kudos