Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Certain channels not working

I have a newer Roku tv and have not had any issues with streaming. As of 2 days ago, a handful of channels just stopped working. This includes Disney+, Amazon Prime and Tubi so far. I have done the channel reset procedure several times. I can even stream these apps on my phone so this has to be an issue on Roku’s end. 

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2 REPLIES 2
DBDukes
Community Streaming Expert

Re: Certain channels not working

@silverwings521 

Ensure your apps are up to date. Settings > System > System update

You can also go to each app and using the Options button, check for app updates that way.

Failing that, pick one (Tubi, for instance) and do these steps in this order:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

Dont' change the order, don't skip a step.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Re: Certain channels not working

@DBDukes 

I appreciate the info, but as I mentioned. I have completed the prescribed reset procedures multiple times with no change. 

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