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Jess10
Newbie
‎11-12-2023 03:58 PM

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

I have the same problem. I have to sign out and then sign back in every time I exit the app. It’s really annoying but it’s the only solution I’ve found 

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RokuCarly
Community Moderator
Community Moderator
‎11-13-2023 10:58 AM

Re: Cbs app says " we're sorry, an error occurred" when i try to stream a show.

Welcome, and thank you for posting here in the Roku Community, @Jess10!

We're glad to hear that you have found a solution to your concern.

If you need further clarification and assistance on why this is happening and how to resolve this issue, we highly suggest reaching out to their Customer Support since this is an isolated case within the app. Most apps on the Roku streaming platform are being created, maintained, and updated by the channel providers themselves. You can also contact their direct line at 1 (888) 274-5343. 

Aside from this, if you have other queries or are in need of assistance, feel free to let us know or create a new thread for different concerns. We'd be more than happy to assist you in the best way we can.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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