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Katharine
Reel Rookie
‎04-22-2023 07:38 PM

Cannot watch anthing on my roku device after a year of everything being fine

I stream on Netflix and Prime. It has worked wonderfully for about a year. Tonight, I cannot open any option on either channel. It spins...2%, 3%, 4% and so on slowly and never gets to 100%. My cable is working. My internet and wifi are working.

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RokuKarla
Retired Moderator
‎04-22-2023 08:07 PM

Re: Cannot watch anthing on my roku device after a year of everything being fine

Hello @Katharine

Thanks for reaching out here in the Community.

Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

We recommend checking out our Support page for troubleshooting issues here: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet

Keep us posted so we can better help you further.


Regards,
Karla

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