Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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andfab
Level 7

Cannot login to Apple TV channel on new TCL smart TV

Hello,

I cannot login to #AppleTV on my brand new TCL 50S435 Roku TV.  It won't accept my correct username and PW

I've done everything from rebooting Roku, removing Apple TV, to going into settings on Roku to check for update to manually go back to 10.0.0 version, per Reddit/Roku instructions, and nothing. 

My Roku is still at the 10.5.0 version, which is where all the channel problems derived per the reddit threads. 

What can I do to force the TCL Roku tv version to go back to the 10.0.0 version? 

Please Roku, fix these issues ASAP!

Thanks for your help!

 

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