Channels & viewing

[Care4paco]

someone stayed at our house and logger into their disney plus account on roku. that some how deleted your account. she has parental lock on her account and now we cannot log into our original and we cannot get into her account to delete it. and it is on all of Roku devices. how do her disney account off my roku and get my disney account back on to roku

[makaiguy]

When you try to run Disney+ does it come up, but in the visitor's account, not yours?

With everyone in my household being over the hill and retired I'm not familiar with Disney parental locks might affect things,  but if you are running on the other account, can you:

• While on the Disney home screen, press the BACK key to bring up the left side menu.
• Click on Settings
• Click on Log Out to log out of that Disney account.
• Click LOG IN on the next screen, and log in with YOUR account's credentials

[Sreebmot]

I have a similar problem and that doesn’t work. You can’t push anything besides the locked profiles

[RokuCarly]

Welcome to the Roku Community, @Sreebmot!

It seems like you are experiencing authentication issues with your Disney+ account. We'd love to help you contact the right Support for this.

Since Disney+ manages and maintains its app on the Roku streaming platform independently, it would be highly recommended that you coordinate this directly with the channel provider for further assistance. 

You may reach them here: Disney+ Support | Contact Us

We hope this will be sorted out soon. 

Best regards,
Carly

[Sreebmot]

I spent 45 minutes on a chat with them and they couldn't figure anything out and told me to contact Roku for help.

We have a Roku TV and other Roku devices all working correctly.  Only this brand new device I opened today is automatically logging into another person's account.  All profiles are locked and I have no options to logout.  I've tried deleting and reloading the app and a factory reset.  Nothing has worked.

[RokuCarly]

Hi, @Sreebmot.

Thanks for keeping us posted. 

Please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves. Roku simply hosts the channel on the platform and does not have direct management control over it.

We recommend you continue communicating this with their Support team, as they are responsible for authentication issues like this, most especially on their standalone app. 

In the meantime, we sincerely apologize for any inconvenience this may have caused you, and we appreciate your patience and kind understanding.

Regards,
Carly