Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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AJ8938
Reel Rookie

Cannot add channel peacock

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Hi I went to new and updated but do not see the channel peacock to add. I could add it by logging into my Roku account in a laptop.

how do I get the Roku express to list the channel?

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2 Solutions

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renojim
Community Streaming Expert

Re: Cannot add channel peacock

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Where are you located?  If you're not in a region officially supported by Roku your channels/apps will be limited.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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makaiguy
Community Streaming Expert

Re: Cannot add channel peacock

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NBC says it wrote its NBC Peacock app for Roku to be compatible with the following Roku models (Check your model number via Settings > System > About):

(Current as of February 4, 2022. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

From <https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock>

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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6 REPLIES 6
renojim
Community Streaming Expert

Re: Cannot add channel peacock

Jump to solution

Where are you located?  If you're not in a region officially supported by Roku your channels/apps will be limited.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Cannot add channel peacock

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NBC says it wrote its NBC Peacock app for Roku to be compatible with the following Roku models (Check your model number via Settings > System > About):

(Current as of February 4, 2022. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

From <https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock>

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
AJ8938
Reel Rookie

Re: Cannot add channel peacock

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Thanks. That is correct as I was trying an older Roku.

I connected a second Roku device (Roku Express) late last night and that worked like a charm. Love it!

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Eamjr56
Newbie

Re: Cannot add channel peacock

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I’m trying to find how to fix Peacock Roku channel. It doesn’t open at all on Roku and Peacock website account doesn’t list Roku as a device.  Is there a resolution here??  Please help. 

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Eamjr56
Newbie

Re: Cannot add channel peacock

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Sure New Orleans is acceptable 

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RokuNimfa-C
Retired Moderator

Re: Cannot add channel peacock

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Hi @Eamjr56

Thanks for reaching out here in the Community.

We're here to help. Does the issue only occur on Peacock TV or on other channels installed on your Roku device? Do you receive an error code or message when trying to access the channel? If you haven't tried yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Keep us posted on how it goes.


Regards,
Nimfa

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