Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Volleyball2023
Newbie
‎10-10-2023 07:17 PM

Cancelling Video Game Subscription Order

Hi everyone, I somehow ordered two video games, Super Crossfire and Castle Warriors, on October 8, 2023, and I removed them the following day.  Does that end my subscription order?  I don't want to be charged for them anymore.  I don't know how I even added them without knowing I would receive a charge since I was purposely choosing games with no charges.  Anyhow, I won't fuss with a refund as long as I know that these games will no longer continue to be charged or renewed.  Thank you.

0 Kudos
Reply
1 REPLY 1
RokuERey
Community Moderator
Community Moderator
‎10-12-2023 09:01 AM

Re: Cancelling Video Game Subscription Order

Hi @Volleyball2023,

Greetings from the Roku Community!

We appreciate you reaching out to us about this. Please be aware that removing the channel will not end your subscription. You need to turn off the auto-renew or manage your subscription in order to cancel and remove your subscription. For more information, visit our support page here: How to turn off auto-renew to cancel a streaming subscription.

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
Reply
Labels