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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JLR2
Level 7

Canada entertainment channels either buffering or playing back

Like the title says, I tried everything I could find on the Web. Most channels are  buffering every few minutes or sometimes channels would rewind a few seconds and play back. Any fix?

Thanks

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3 REPLIES 3
RokuIrene-S
Roku Employee
Roku Employee

Re: Canada entertainment channels either buffering or playing back

Hi @JLR2

Thanks for the post.

Did you restart your Roku before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we suggest giving it a shot once again.

Take note that sometimes buffering issues are typically related to your wireless network connectivity. We suggest trying to power cycle the Roku device as well as the router and see if that resolves the issue.

Let us know how it goes!


All the best,
Irene

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JLR2
Level 7

Re: Canada entertainment channels either buffering or playing back

Thanks for reply. I looked everywhere ( settings, system, advanced system settings) but I couldn't find anywhere how remove and re install  channel.  When I select the canada entertainment icon and click star on the remote the only options are  move the channel or manage subscription 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Canada entertainment channels either buffering or playing back

@JLR2

Thanks for the follow up.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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