Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Cmoses
Level 8

Can't use search option in Tidal

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When in my Tidal app, I can't use the search option. When I scroll over it, the Tidal app closes and goes to the Roku home screen.  I've removed the Tidal and reinstalled it and the issue is still there. I have Tidal on other devices and I don't have this issue.  Help please 

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't use search option in Tidal

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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34 REPLIES 34
makaiguy
Community Streaming Expert

Re: Can't use search option in Tidal

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@Cmoses-

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?  If you don't clear the memory you may not get a clean reinstall.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Cmoses
Level 8

Re: Can't use search option in Tidal

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I'll try that! Thanks

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BIGMONTING
Level 7

Re: Can't use search option in Tidal

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Hi, did you find a way to resolve this? I ran into the same problem. I tried the uninstall, restart tv, reinstall method but still didn't work.

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Cmoses
Level 8

Re: Can't use search option in Tidal

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I tried the resolution above but it still doesn't work. 

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Prense01
Level 7

Re: Can't use search option in Tidal

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Same here...

RokuDanny-R
Roku Employee
Roku Employee

Re: Can't use search option in Tidal

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cmoses
Level 8

Re: Can't use search option in Tidal

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Hey Danny! I have several different devices with Tidal on it and Roku is the only on with this issue.  Can you give me something to try first? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't use search option in Tidal

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@Cmoses

Thanks for the post.

As stated previously, many channels on Roku are developed and maintained by the channel provider themselves. You'll want to contact the channel provider support directly to inquire further regarding their channel's features and functionality.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rxmzt786
Level 7

Re: Can't use search option in Tidal

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Was the search button working before? I just downloaded tidal and im seeing the same issue 

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